A Message to Our Customers from Kemper’s CEO on COVID-19 |
In efforts to help slow the spread of COVID-19, we want to make sure you can stay connected with us.
We encourage you to call 877.877.0199 to make payments, manage claims and access policy information.
Supporting our customers and meeting their needs is our priority. We’re focused on following the guidance of the
Centers for Disease Control and Prevention.
In the event that you experience longer than expected call wait times, we appreciate your patience and understanding.
|
|
|
|
Information about Coronavirus (COVID-19)
In response to the changing conditions of COVID-19 (Coronavirus) throughout the country, Kemper
Health is expanding its benefits coverage for policyholders.
Cost sharing waived: For the limited benefit insurance policies that provide coverage for diagnostic
testing and lab work subject to cost sharing, such as coinsurance and deductibles, Kemper Health will
waive the cost sharing requirements for Physician-recommended COVID-19 testing, consistent with
Center for Disease Control ("CDC") guidelines. Medicare Supplement plan cost-sharing mechanisms for
diagnostic testing and lab work will also be waived for COVID-19 testing that your doctor recommends in
compliance with CDC guidelines.
No indemnity impact: Kemper Health fixed indemnity policies covering lab work, diagnostic services and
testing will continue to offer benefits for these services on a lump-sum basis and in accordance with
policy terms and provisions. These indemnity policies do not contain coinsurance or deductible
provisions.
All other plans and coverage will pay according to their terms.
Kemper Health policies are underwritten by Reserve National Insurance Company and United Insurance
Company of America.
Kemper Health encourages all policyholders to refer to the CDC for COVID-19 updates, prevention, and
more.
For more information, you can contact our customer service department at 877.877.0199, visit
KemperHealth.com or visit the
CDC's Coronavirus page. |
|
|